Shipping policy

Shipping Policy

Processing Time

• Orders are processed within 1-2 business days after payment is confirmed.
• Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Options & Delivery Times

• Standard Shipping: 5–7 business days
• Expedited Shipping: 2–3 business days
• International Shipping: 7–14 business days

Shipping Costs

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• Free standard shipping is available for orders over $50 (domestic only).

Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's progress until it reaches your doorstep.

International Shipping

• Customers are responsible for any customs fees, duties, or taxes applicable in their country.
• Delivery times may vary due to customs clearance processes.

Undeliverable Packages
If a package is returned to us due to an incorrect address, unclaimed delivery, or any other reason, the customer is responsible for reshipping fees.

Lost or Delayed Packages
We are not liable for delays caused by shipping carriers. However, if your package is lost, please contact us atlakieta@doctorelle.com, and we’ll assist you in resolving the issue.

For further inquiries about shipping, feel free to contact us at any time.